Greetings, noble knights, elegant princesses, and all who seek magical transformations!

Welcome to Disguise Store (“we,” “us,” or “our”), your enchanted destination for costumes and accessories. These Terms and Conditions govern your use of our website cheapcostumessales.com and all purchases made through our store. By accessing our site and making purchases, you agree to these terms and enter into a binding agreement with Disguise Store.

We’ve crafted these terms with clarity and transparency to ensure your costume journey remains as magical as the characters you embody. Please read them carefully before embarking on your shopping adventure.

1. Website Usage and Account Creation

Eligibility

To use our website and make purchases, you must be at least 18 years old or have parental consent to shop with us. By placing an order, you confirm you have the legal capacity to enter into binding contracts.

Account Registration

While you can browse our magical collection without an account, creating one unlocks special features:

  • Faster checkout process
  • Order history tracking
  • Wish list creation
  • Personalized recommendations

You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

Your Responsibilities: You agree to provide accurate information when creating an account and to update it as necessary. You must not use our site for any unlawful purpose or in ways that might damage, disable, or impair our website.

2. Products and Services Description

Our Magical Collection

Disguise Store offers an enchanting array of costumes and accessories, including:

  • Boy’s Costumes
  • Girl’s Costumes
  • Medieval/Renaissance Attire
  • Men’s Costumes
  • Princess Dresses
  • Women’s Costumes

Product Information

We strive to accurately display our products through images and descriptions. However, slight variations may occur due to screen settings, and we cannot guarantee exact color matching. Product dimensions are approximate.

Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and provide a full refund for that item.

Custom-Made Items: Please note that custom-made or altered costumes cannot be returned unless defective, as they are created specifically for you.

3. Ordering and Payment Terms

Placing Orders

When you place an order, you are making an offer to purchase which we accept by sending you an order confirmation email. Our acceptance is complete when we send the confirmation, at which point a binding agreement is formed.

Pricing

All prices are listed in US Dollars. While we strive for accuracy, occasional pricing errors may occur. If we discover an error in pricing, we will contact you to confirm whether you wish to proceed at the correct price or cancel your order.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order placement. Your card will be charged when your order is processed.

Your Responsibilities: You confirm that the payment method you use is yours or that you have authorization to use it. You agree to provide current, complete, and accurate purchase information for all transactions.

4. Shipping and Delivery

Processing Time

Please allow 1-2 business days for us to carefully prepare your package for its adventure to your castle.

Shipping Methods

We offer two shipping options:

  • Standard Shipping ($12.95): Via DHL or FedEx, typically arriving within 10-15 business days after shipment.
  • Free Shipping: For orders over $50, shipped via EMS, typically arriving within 15-25 business days after shipment.

Delivery Areas

We ship globally with some exceptions. Delivery to some parts of Asia and other remote regions may not be available. You will be notified during checkout if we cannot deliver to your location.

Delivery Issues

While we strive for timely delivery, unforeseen circumstances may cause delays. You are responsible for providing accurate shipping information. We are not liable for delays caused by customs, weather, or other factors beyond our control.

Your Responsibilities: You must provide a complete and accurate delivery address. If a package is returned to us due to incorrect address information, additional shipping fees will apply for reshipment.

5. Returns, Exchanges and Refunds

Return Policy

We want you to be utterly delighted with your purchase. If your item isn’t quite right, we accept returns and exchanges within 15 days of you receiving your order.

Eligibility Requirements

To be eligible for a return, your item must be:

  • Unworn and unused
  • In the same pristine condition you received it
  • In its original packaging with all tags still attached

Non-Returnable Items

For the safety and well-being of all our customers, we cannot accept returns on:

  • Intimate apparel and accessories (e.g., bodysuits, tights)
  • Costume makeup and face paints
  • Wigs and hair accessories removed from original packaging
  • Custom-made or altered costumes
  • Items marked “Final Sale”

Return Process

To initiate a return or exchange:

  1. Email our Customer Service at [email protected] within 15 days of receipt
  2. Include your order number and reason for return
  3. Wait for instructions and Return Authorization
  4. Ship the item to our returns address using a trackable service

Refunds

Upon approval of your return, we will process your refund to the original payment method:

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: Typically 3-5 business days

Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return results from our error.

Your Responsibilities: You must follow the return process precisely, including obtaining return authorization before shipping items back. You are responsible for return shipping costs unless the return is due to our error.

6. Intellectual Property

All content on our website, including images, text, designs, logos, and product descriptions, is the property of Disguise Store or our licensors and is protected by copyright and other intellectual property laws.

You may not use, reproduce, distribute, or create derivative works from our content without express written permission. The costumes we sell are for personal use only—commercial use of our designs may require additional authorization.

Your Responsibilities: You agree not to copy, reproduce, or exploit any content from our website without permission. You may not use our brand name or logos without express written consent.

7. Limitations of Liability

Disguise Store provides products “as is” and without any warranty beyond those described in our return policy. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Costumes that do not fit your expectations (we provide sizing guides to assist)
  • Delays in delivery beyond our control
  • Minor variations in color or design from website images

Our total liability for any claim related to your purchase shall not exceed the purchase price of the item in question.

Your Responsibilities: You agree to use costumes appropriately and safely. Some costumes may restrict movement or visibility—please exercise caution, especially when engaging in activities like driving or operating machinery while wearing costumes.

8. Privacy and Data Protection

We value your privacy and protect your personal information in accordance with our Privacy Policy. By using our site, you consent to our collection and use of your information as described in that policy.

We use your information to process orders, improve your shopping experience, and occasionally send information about new products or promotions (you may opt out at any time).

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Tennessee, USA. Any disputes shall be resolved in the courts located in Nashville, Tennessee.

We prefer to resolve issues amicably. Before pursuing formal proceedings, please contact us at [email protected] so we can attempt to find a magical solution.

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. The current version will always be posted on our website with the effective date. Continued use of our site after changes constitutes acceptance of the modified terms.

11. Contact Information

Our customer service wizards are always here to help with any questions about these terms or your shopping experience:

Email: [email protected]

Mail: Disguise Store, 5788 Cane Ridge Road, Nashville, TN 37013 USA

We typically respond to inquiries within 2 business days, though response times may be longer during peak magical seasons.

Thank you for choosing Disguise Store for your costume adventures. We’re honored to be part of your magical transformations and celebrations!

© Disguise Store – Where Every Delivery is a Ticket to Adventure!