Welcome to the Disguise Store FAQ page! We’re here to answer all your questions about our magical costumes and services. Whether you’re preparing for a royal ball, a medieval festival, or a spooky Halloween night, we want your experience to be as enchanting as our products.
Product Questions
What types of costumes do you offer?
We specialize in a wide range of costumes to spark everyone’s imagination! Our collection includes Boy’s Costumes, Girl’s Costumes, Medieval/Renaissance attire, Men’s Costumes, Princess gowns, and Women’s Costumes. From historical authenticity to fairy-tale fantasy, we have something for every occasion.
Are your costumes true to size?
Yes! We craft our costumes for both authenticity and comfort. Each product page includes a detailed size guide to help you find the perfect fit. We recommend checking these measurements before ordering to ensure your costume feels as magical as it looks.
Shipping & Delivery
Where do you ship to?
We bring the magic worldwide! However, due to logistical constraints, we’re currently unable to ship to Asia and a few remote areas. Our home is in Nashville, Tennessee, and from there we ship across the globe.
What shipping options do you offer?
We offer two magical shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx. Your order will arrive in 10-15 days after dispatch with reliable tracking and insurance.
- Free Shipping: For orders over $50 via EMS. Delivery takes 15-25 days after dispatch, perfect for planners looking for value.
How can I track my order?
Once your order is on its way to you, we’ll send a confirmation email with a tracking number. You can use this to follow your package’s journey from our warehouse to your doorstep!
What if my costume doesn’t arrive on time for my event?
We process orders quickly and provide reliable shipping, but we always recommend ordering early, especially during peak seasons like Halloween. This ensures your costume arrives with plenty of time to spare for your magical moment.
Returns & Exchanges
What is your return policy?
We want you to be completely delighted with your purchase. If something isn’t quite right, you may return unworn, unwashed costumes with original tags attached within 15 days of receipt for a refund or exchange.
How do I initiate a return?
Please contact our friendly customer service team at [email protected] to start the return process. We’ll guide you through the simple steps.
Payment & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. Our checkout process is encrypted and secure, so you can shop with confidence.
Is my payment information secure?
Absolutely! We prioritize your security and use trusted payment processors to ensure your financial information is protected throughout your transaction.
Contact & Support
How can I contact customer service?
Our dedicated team is here to help! Reach out to us at [email protected] for any questions about delivery, tracking, your order, or anything else. We’re dedicated to making your experience with Disguise Store seamless and magical.
Thank you for choosing Disguise Store—where every delivery is a ticket to adventure!